3683293 - Learning session was terminated after opening a content which has been completed before

• Error message: "Cannot invoke 'com.plateausystems.elms.client.javabean.StudentJB.getUserContext()' because the return value of 'com.plateausystems.elms.util.helper.TMSUserContextUtil.getStudentJB()' is null."
• System redirects to the homepage instead of displaying video content when opening the second video in the course.
• If the first video is completed and the second video is opened, the second video does not display properly.
• During the exam, a "Forbidden" error message appears when playing the second video after completing the first video.

• SAP SuccessFactors Learning

1. Open the course content.
2. Complete the first content.
3. Attempt to open the second content in the same course.
4. Observe that the system redirects to the homepage instead of displaying the video content.
5. When navigating to the quiz, observe the error message: "Cannot invoke 'com.plateausystems.elms.client.javabean.StudentJB.getUserContext()' because the return value of 'com.plateausystems.elms.util.helper.TMSUserContextUtil.getStudentJB()' is null."

• The issue was caused by the termination of the Learning Management System session.
• The root cause of the termination was a wrong parameter set by the content when the content was completed. Specifically, the content sent an AICC_DATA, LESSON_STATUS=COMPLETED,LOGOUT. When the Learning system read this "LOGOUT" data, it forced the Learning session to terminate.

1. Contact the content vendor who created the learning content.
2. Request the vendor to change the LESSON_STATUS from COMPLETED,LOGOUT to COMPLETED,SUSPEND in the AICC_DATA sent by the content upon completion.

SAP SuccessFactors Learning, LMS session termination, AICC_DATA, LESSON_STATUS, COMPLETED, LOGOUT, SUSPEND, video content error, quiz error, course redirection, forbidden error, content vendor, troubleshooting, learning content issue, session termination , KBA , LOD-SF-LMS-PCM , iContent , Problem