3683622 - System Skips “Approval by Recipient” Rule for Supplier Invoices

Supplier Invoice is posted without approval.

SAP Business ByDesign

Note: Approval Process contains Approval by Recipient as Work Distribution

1. Go to Supplier Invoicing work center.
2. Go to Invoices and Credit Memos view.
3. Search for Supplier Invoice ID ABC with filter as "All Documents".
4. Supplier Invoice is in "posted" status.
5. Select Edit button.
6. Navigate to Approvals tab and verify that the approval is not started.
7. Verify approver determined is the same user as in Recipient field.

To check the Supplier Invoice ABC Approval Task Status,

1. Go to Application and User Management work center.
2. Go to Business Task Management view.
3. Search with Supplier Invoice ID ABC.
4. Observe task available with "in progress" or "new".

ABC - Refers to Supplier Invoice ID.

• Cause 1-The Recipient of the Supplier Invoice is not an active Business User at the time the approval process is triggered.
• Cause 2-In the Approval Process Step that uses the rule “Approval by Recipient,” the Automatic Approval checkbox is selected. When this checkbox is enabled, the document is automatically approved if no approver is determined.
  
  To check why the approver is not determined - follow the steps below,

1. Go to Application User Management work center.
2. Go to Business Task Management view.
3. Search with the Supplier Invoice ID ABC with filter as "All Tasks".
4. Select the relevant approval task.
5. Choose "Determine Assignment" button.
6. An Application Log is created with the reason, why the approver not determined.

To prevent the Supplier Invoice from automatically posting when the approver is not determined,

1. Go to Application and User Management work center.
2. Go to Approval Process view.
3. Search and select the active approval Process for the Supplier Invoice.
4. Copy the approval process.
5. Select the step which has the rule "Approval by Recipient".
6. Uncheck the "Automatic Approval" checkbox.
7. Save and activate the Approval Process.
8. Now the Supplier Invoices will not automatically posted if the approver was not determined.

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