3683680 - Customer Return and Customer Invoice Not Visible in Return to Supplier Item Level Document Flow

In the document flow of the Return to Supplier process for Item 1:

• When opening the Customer Return, the document is blank.
• When opening the Customer Invoice, the document is also blank.

SAP Business ByDesign

1. Go to Purchase Requests and Orders Work Center and then Returns to Suppliers View.
2. Search for the relevant Returns to Suppliers
3. Select Items tab, for item 1, select sub tab Document Flow.
4. Click the anchor on Customer return inbound delivery
5. Open customer return, it is blank.
6. Open customer invoice, it is blank.

The Return to Supplier document flow operates at the item level, whereas the Customer Return and Customer Invoice document flows function at the header level. Due to this difference in hierarchy, the related documents do not appear in the item-level flow, resulting in blank entries when opened.

This is system standard behavior.
To view the related Customer Return and Customer Invoice, open the Inbound Delivery document flow, where these documents are linked correctly at the header level.

Return to Supplier, Document Flow, Customer Return Blank, Customer Invoice Blank, Item Level Flow, Header Level Flow, Inbound Delivery, SAP Business ByDesign , KBA , AP-RC-DF , Document Flow , Problem