3683729 - Follow-up Survey Assignment Email Notification received from an inactive team member

Learning manager received a Follow-up Survey Assignment Email Notification (ID: FollowupEvaluationAssignmentNotification) from a team member that’s currently inactive.

SAP SuccessFactors Learning

1. Course set to have the follow-up survey > Required for completion by: Manager >
2. Course assigned to the user > User completes it >
3. The user becomes inactive > The “Course Feedback and Follow-Up Surveys Email Notification” automatic process runs >
4. The inactive user’s manager receives the “Follow-up Survey Assignment Email Notification” notification.

This is the system’s expected behavior. After the user completes the course, the survey is assigned to the manager according to the configuration. Deactivating the user doesn’t impact on the survey entry, and the notification query doesn’t verify if the user remains active.

Alternatively, to have a different system behavior, it'd be possible to have an enhancement request (KBA 2090228) created for it, where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release.

Scheduling Course Feedback and Follow-Up Surveys Email Notification Process

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