SAP Knowledge Base Article - Public

3684152 - The behavior of Welcome Card in SuccessFactors MS Teams app

Symptom

When does the welcome card appear for a user in the MS Teams app for SuccessFactors?

Users did not receive the welcome card when reinstalling the SuccessFactors Teams app

Environment

SAP SuccessFactors HCM

Resolution

The Welcome card in Teams appears when the app is installed at the first time - once the user install it from the apps store. 

Due to the communication between Microsoft and SuccessFactors, when you reinstall the app, the welcome message does not appear. 

See Also

Enabling the SAP SuccessFactors App for Microsoft Teams | SAP Help Portal

Keywords

welcome message card, Teams, SuccessFactors app, app installation, reinstall app, collaboration, work tech, sf , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Product Enhancement

Product

SAP SuccessFactors HCM Suite 2511