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SAP Knowledge Base Article - PreviewSymptom
You notice that outbound emails sent out from multiple entities e.g. Leads, Opportunities, Sales Quotes, Cases, Autoflow, etc are all being sent to a unique recipient which is not expected.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Outbound Emails, Emails, Outbound, V2, Version 2, SAP Service Cloud Version 2, Recipient, Unexpected, Incorrect, Unexpected Recipient, Mail Recipient, Incorrect Recipient, MTA Configuration, Channel, Email, Outbound Email Address to Redirect, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To
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