SAP Knowledge Base Article - Preview

3684332 - Troubleshooting SAP Emarsys failure to process localized product catalogs from SAP Commerce Cloud

Symptom

  • Emarsys is unable to process the localized product catalog structure from SAP Commerce Cloud
  • Localized catalogs are successfully loaded and validated, returning valid XML feeds with status 200 OK
  • Despite successful validation, Emarsys fails to update the product hierarchy or localized attributes after upload
  • Error messages from Emarsys indicate missing data for default locale across various elements and sites


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys 1.0

Keywords

localized catalog, sap commerce cloud, default locale, product hierarchy, csv data file conversion , KBA , CEC-EMA-PRE , Predict , Problem

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