3684398 - Screen Reader enhancement is not functioning as expected - Onboarding

• Screen Reader enhancement is not functioning as expected. 
• The Screen reader/read aloud is not reading the I-9 Section 1 e-Signature or PDF screens correctly.
• For the e-Signature screen, the screen reader partially reads the screen, but for the PDF screen, it does not ready any of the screen. 

SAP SuccessFactors Onboarding

1. Turn on Screen Reader
2. Click Your Onboarding Checklist tile
3. Click e-Signature task
4. Screen reader is not reading the form correctly
5. Click I-9 Section 1 in right pane
6. Screen reader is not reading the form correctly

Expected Behavior

The Engineering team has determined that the issue is related to the third-party PDF reader being used and not to our product.

Unfortunately, we’re unable to provide support for third-party applications.

For the best accessibility experience, the Engineering team recommends using a dedicated screen reader such as JAWS or NVDA. When working with PDFs, it’s important to use a reader that fully supports PDF tags to ensure documents are read in the correct order. Adobe Reader is a good option for this purpose.

To achieve optimal results, we suggest downloading the document and opening it directly in a PDF reader that supports accessibility features.

Screen reader, read aloud, OBX-38043, I9 process  , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , How To