3684411 - SuccessFactors Mobile App Login Issue Using Company ID or Customer Name

• Even after adding the customer’s company to the SuccessFactors app authentication method (KBA 2577716), users continue to receive the following error when attempting to log in: ‘We couldn’t log you in. Please contact your system administrator. Error: Invalid Login.'
• Users are unable to log in to the mobile app using company ID or company name if there is an active session in a web browser.
• Logging out of the mobile app doesn’t actually end the web session, so users can’t log in from a web browser on another device.
• Users can log in to the mobile app using QR code or email, which does not involve a browser session.
• After a few minutes, the user will be able to log in to the instance either through the mobile app or a web browser.

• SuccessFactors Mobile App
• SuccessFactors HCM

INC15549231, CS20250010634446, mobile app login, company ID, company name, concurrent session restriction, session timeout, in-app browser, external browser, QR code login, email login, iOS login flow, Android login flow, provisioning settings, session expiration, intermittent login issue with mobile app, SuccessFactors Mobile App, Invalid login , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem