3684453 - Pin Filter Panel in Advanced Case Filters - Case work center

• While working in the Cases Work Center, when the advanced filter is opened, a pin icon is visible.
• Users want to understand the purpose and functionality of the Pin icon.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Open the Cases Work Center.
2. Select the advanced filter (funnel icon located in the right-hand corner).
3. Observe the pin icon and note its functionality.

The filter panel collapses by default after filters are applied to maximize workspace for viewing results.

• The pin icon keeps the advanced filter permanently visible (pinned) on the left side of the screen instead of collapsing automatically after applying filters.
  • When the pin icon is active, the advanced filter remains open and visible after hitting the "Apply" button.
  • When the pin icon is unpinned (default state), the advanced filter collapses automatically after filters are applied by clicking the "Apply" button.
• Use the pin icon when:
  • Constant adjustments to filters are required while reviewing results.
  • Analyzing multiple cases with varying conditions.
  • Conducting side-by-side comparisons or iterative filtering.
  • Avoiding repeated clicks to reopen the advanced filter.

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