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SAP Knowledge Base Article - PreviewSymptom
- While working in the Cases Work Center, when the advanced filter is opened, a pin icon is visible.
- Users want to understand the purpose and functionality of the Pin icon.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
cases workcenter, pin icon, advanced filter, sap service cloud version 2, filter functionality, pinning filter, filter visibility, troubleshooting, case management, agent desktop, filter adjustment , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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