3684455 - An error pop up in Manage homepage when editing custom cards

• Error message: errorId=null, timestamp=null, errorMessage=Cannot read properties of undefined (reading 'addEventListener'), errorName=TypeError
• Error is shown upon first load of a card in the Organizational Updates section on Manage Home Page.
• User cannot edit any cards when this pop up shows up.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Successfactors HCM Suite

1. Navigate to Manage Home Page.
2. Select Organizational Updates.
3. Select any card.
4. Observe that an error is shown upon first load of a card.
5. Attempt to edit any cards but it is not saving.

No workaround as of the moment. The fix for this issue will be released as part of 2511P6. The fix is scheduled to be deployed to the preview environment on November 25th and to the production environment on November 27th.

• Refer to: 3193495 - Error "An application error occurred. Please try again later, or notify support if the issue keeps occurring." when accessing Organizational Updates section on Manage Home Page
• Refer to: 3402492 - How to clear Cache and Cookies of Browser - SAP for Me

error message, cannot read properties of undefined, addEventListener, organizational updates, manage home page, dynamic group, edit group, delete group, TypeError, application error, card error, preview environment, production environment, KI2511, WEF-167712, Custom Cards, Organizational Cards, Homepage Cards , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , Known Error