Symptom
- After upgrading SAP BusinessObjects Business Intelligence platform from version 4.2 to 4.3 SP3, scheduled jobs complete successfully but emails are not received intermittently.
- When the job involves more than 100 users, emails are not received, whereas jobs involving fewer than 40 users are successfully delivered.
- The error message is "Exception while sending message to SMTP server: Error sending address(es) to SMTP server. Return code: [TCP receive failed.]."
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Environment
SAP BusinessObjects Business Intelligence platform 4.3
Product
SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
sap businessobjects, email delivery issue, scheduled jobs, sap bo 4.3 sp3, smtp server, zero width no-break space, email recipients limit, publishing and scheduling, email not received, job success but no email, sap bo upgrade, intermittent email issue, email recipient error, email address validation, sap bo smtp , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem
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