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3684584 - Error: We couldn't connect to your S/4 HANA or BW system when establishing SAC live connection to S/4 HANA or BW

Symptom

  • Create New S/4HANA or BW Live Connection in SAC(Connection type: Direct/Tunnel), the following error pop-up:
    Error: We couldn't connect to your S/4 HANA or BW system. Possible causes: You are using the wrong credentials or CORS is not configured correctly. For more information, see our troubleshooting page.
    Toubleshoot
    Correction ID: XXXXXXXXXXXX 
  • In HAR trace file, you may find the following error : 
    {
        "Messages": [
            {
                "Type": 2,
                "MessageClass": "/IWFND/CM_COS",
                "Number": 2,
                "Text": "System alias <alias> does not exist",
                "ExceptionClass": "CX_BICS_INA_RFC_ERROR",
                "OlapMessageClass": 0
            },
            {
                "Type": 2,
                "MessageClass": "SY",
                "Number": 530,
                "Text": "An exception was raised.",
                "ExceptionClass": "/IWFND/CX_COF",
                "OlapMessageClass": 0
            },
            {
                "Type": 2,
                "MessageClass": "/IWFND/CM_COS",
                "Number": 2,
                "Text": "System alias <alias> does not exist. Diagnosis An SAP system alias was deleted after it had been used to process Generic Service Data Objects (GSDOs). These GSDOs have been sent to a consumer together with their SAP system alias information. But this alias no longer exists. SAP Gateway cannot connect to the corresponding SAP business system because of the missing system alias. System Response Requests from a consumer for these GSDOs cannot be processed by SAP Gateway. Procedure Carry out one of the following options: Create the SAP system alias again and make sure it points to the same SAP business system as before. Delete the corresponding GSDOs from the consumer database. Procedure for System Administration",
                "ExceptionClass": "/IWFND/CX_DESTIN_FINDER",
                "OlapMessageClass": 0
            }
        ]
  • Open the url https://xxxx.analytics.cloud.sap/lcs/scc/tunnel/xxxx/sap/bw/ina/GetServerInfo/sap/bw/ina/GetServerInfo?sap-client=<ClientID> or 

    https://<s4hana or BW server: port>/sap/bw/ina/GetServerInfo/sap/bw/ina/GetServerInfo?sap-client=<ClientID>

    in the browser, the same errors display.


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Environment

SAP Analytics Cloud

Product

SAP Analytics Cloud 1.0

Keywords

SAC, live connection, S/4 HANA, system alias, FIORIS4H, RSBICS_INA_RFC_DEFAULT_ALIAS, RSADMIN, tunnel connection, SSO, error message, troubleshooting , KBA , LOD-ANA-LDC-BW , SAC Live Data Connection BW , BW-BEX-OT-BICS-INA , BW INA provider , Problem

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