Symptom
- The following behavior occurs in SAP Analytics Cloud (SAC) in the new users interface after the Q4 QRC update:
- No longer possible to assign the Concurrent Session license type to new or existing users.
- Concurrent licenses are not visible in the licenses column in the users menu.
- Switching to the old Users Menu these problems are not reproducible.
Environment
- SAP Analytics Cloud 2025.21.1
Reproducing the Issue
- Logon to SAP Analytics Cloud.
- Go to the users menu.
- Notice that
- the license for users with concurrent license are not displayed.
- concurrent license cannot be selected when editing / creating users.
Cause
The issue is caused by a defect in the product.
Resolution
- The issue is fixed in Q1 2026 of SAP Analytics Cloud.
- Please refer to maintenance document.
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See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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