SAP Knowledge Base Article - Preview

3684905 - Database backup files reporting as "failure" on Data Manager Self-Service

Symptom

  • Database backup files are reporting as "Failure" in the backup & restore UI.
  • The "Failure" status appeared automatically after new functionality was introduced in version 2511.
  • Error message observed when attempting to download logs for failed jobs: "File not available."


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management

Product

SAP SuccessFactors Incentive Management all versions

Keywords

data manager self-service, database backup failure, automatic backups, disaster recovery mechanism, backup history page, failure error, version 2511, enhanced logging, file not available, backup retry mechanism , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , Problem

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