SAP Knowledge Base Article - Public

3684923 - Give Feedback error "Unable to select because user doesn’t have permission to access feedback data. Please choose another recipient."

Symptom

Starting from 2H 2025 release, an error occurs when trying to Give Feedback in Continuous Feedback: "Unable to select because *user* doesn’t have permission to access feedback data. Please choose another recipient."

Environment

SAP SuccessFactors Continuous Feedback

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Go to Continuous Feedback
  2. Attempt to "Give Feedback" to another user.
  3. Observe the error "Unable to select because *user* doesn’t have permission to access feedback data. Please choose another recipient." 

Cause

Employees, who don't not have access to Continuous Feedback, can't be picked up as feedback recipients.

Resolution

This is the new Continuous Feedback design.

Previously, if a feedback was sent to an employee who had no access to Continuous Feedback, the recipient could not review that feedback. 

Therefore, we have enhanced the behavior, now allowing the users to Give Feedback only to those recipients, who are able to view it.

Keywords

KI2H2025, Continuous Feedback, CPM, feedback given, give feedback, continuous feedback permissions, feedback functionality, feedback access, error, unable to select, doesn’t have permission. , KBA , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , How To

Product

SAP SuccessFactors Performance & Goals all versions