SAP Knowledge Base Article - Preview

3684980 - CTI Local Adapter is not working for some users - inbound call would not pop-up (Live Activity)

Symptom

  • CTI Local Adapter Integration is not functioning for certain users.
  • The adapter is not popping up as expected.
  • Users reported encountering issues with CTI after being forced to update their Windows operating system.
  • The CTI team confirmed that the connection appears to be functioning correctly from their end.


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Environment

  • SAP Service Cloud V1
  • SAP Cloud for Customer
  • Live Activity

Keywords

cti, adapter not popping, browser cache, chrome update, windows update, live activity, troubleshooting CTI, CTI integration issue, browser history, CTI not working, CTI troubleshooting, Local Adapter, C4C, Service Cloud V1 , KBA , LOD-CRM-LA , Live Activity , Problem

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