SAP Knowledge Base Article - Public

3685029 - Using Autoflow To Update Field In SAP Sales/Service Cloud

Symptom

The desired behavior is to create an autoflow that will update a field for a specific object once it is created or updated with specific conditions met.

Environment

SAP Sales/Service Cloud Version 2

Reproducing the Issue

  1. Go to Settings.
  2. Search for Autoflow.
  3. Click the Create button and choose Rule.
  4. When configuring the rule, there is no option to choose "Update Field" as an action.

Cause

This is currently not supported for Standard Autoflow Rules. However, it is supported for Scheduled Autoflow Rules.

How to workaround it: 

  1. Go to Settings.
  2. Search for Autoflow.
  3. Click the Create button and choose Scheduled Rule.
  4. When configuring the rule, there is an option to choose "Update Field" as the action.

Resolution

This functionality is currently not supported for Standard Autoflow.

However, there is an influence ticket for this feature to be enabled. Please check it and follow up for updates. Influence Version

See Also

Refer to: SAP Influence Request

Keywords

sales organization, update field, scheduled action, SAP Sales/Service Cloud, opportunity, field update, influence request, standard functionality, sales organization field , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions