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SAP Knowledge Base Article - PreviewSymptom
You've configured communication arrangement with communication system host name. The communication arrangement's URL is directed towards the CPI system but triggers a different system.
You have edited the communication system host name. The actual trigger occurs in the old system URL but not the new system URL.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
communication system, communication arrangement, host name, service URL , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem
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