SAP Knowledge Base Article - Preview

3685285 - Duplicate Country Code added to Employee phone number via API

Symptom

When an Employee's phone number is sent via API in the format "49 123 4567", the system automatically adds the country code "+49," resulting in duplication (e.g., "+49 49 123 4567").

This behavior occurs even though the country is already maintained in the Employee record.


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Environment

SAP Sales and Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

duplicate country code, phone number duplication, employee record, sap service cloud version 2, C4C V2, API phone number format, country code duplication, +49, Germany phone number, employee API, phone number formatting, integration issue, communication channel issue, phone number parsing, S/4 data correction , KBA , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

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