SAP Knowledge Base Article - Preview

3685304 - Country field not available for selection in Case Routing to Employee and Case Routing to Team

Symptom

  • The country field is not available for selection in the case routing criteria when configuring case routing rules.
  • This issue prevents the automatic routing of service cases based on the account's country attribute.


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Environment

SAP Service Cloud Version 2

Keywords

case routing criteria, country field missing, adapt columns, case routing to team, case routing to employee, sap sales cloud, sap service cloud, automatic case routing, country attribute, case management, routing rule configuration, workflow automation, case assignment delays , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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