Symptom
- The diamond button for Joule is not appearing for a specific user despite the correct role-based permissions being assigned.
- Other users within the same permission group can access the button without issue.
- Joule icon not showing for a user.
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Environment
Joule in SuccessFactors
Product
SAP SuccessFactors Platform all versions
Keywords
successfactors, button not appearing, role-based permission, network security policies, allowlist URLs, firewall configuration, browser settings, third-party cookies, role synchronization, successfactors navigation, Joule, LOD-SF-PLT-JOU , KBA , LOD-SF-PLT-JOU , Joule in SuccessFactors , Problem
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