3685621 - Joule button not appearing on SuccessFactors

• The diamond button for Joule is not appearing for a specific user despite the correct role-based permissions being assigned.
• Other users within the same permission group can access the button without issue.

Joule in SuccessFactors

1. Login as the user with the permission for Joule.
2. Observe that the Joule button is not visible.
3. Login as another user within the same permission group.
4. Observe that the Joule button is visible.

The issue is most likely caused by security policies of the network provider, which may be blocking certain URLs required for the button to appear.

1. Verify that the user is using the latest version of their browser and ensure third-party cookies are not blocked.
2. Confirm that roles are properly synced to the affected user by following the steps outlined in SAP Knowledge Base Article 3619387.
3. Ensure that the following URLs are allowlisted in the network firewall configurations:
   • Allowlist SF 
   • IAS 
   • Joule  

Note: If the issue persists, please submit a ticket to LOD-SF-PLT-JOU

• 3428564 - Joule authentication not working when browser '3rd-party cookie blocking policy' is enabled
• 3619387 - Joule - Navigation Configuration / CDM Troubleshooting of SuccessFactors CDM and Navigational relied Use Cases - SAP for Me

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