SAP Knowledge Base Article - Preview

3685621 - Joule button not appearing on SuccessFactors

Symptom

  • The diamond button for Joule is not appearing for a specific user despite the correct role-based permissions being assigned.
  • Other users within the same permission group can access the button without issue.
  • Joule icon not showing for a user.


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Environment

Joule in SuccessFactors

Product

SAP SuccessFactors Platform all versions

Keywords

successfactors, button not appearing, role-based permission, network security policies, allowlist URLs, firewall configuration, browser settings, third-party cookies, role synchronization, successfactors navigation, Joule, LOD-SF-PLT-JOU , KBA , LOD-SF-PLT-JOU , Joule in SuccessFactors , Problem

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