3685634 - Not expected commands triggers Quick Actions in MS Teams SAP SuccessFactors Integration

Unexpected commands are triggering Quick Actions in MS Teams SAP SuccessFactors integration.

SAP SuccessFactors HCM Suite

1. Log in to the impacted non-production environment.
2. Execute the 'Hay' or 'Ho' command in the MS Teams SAP SuccessFactors integration, instead of 'Hey' or 'Hi'.
3. Quick Actions will be triggered even though those commands were not configured.

When the feature ' AI Services Administration' is enabled, it improves the understanding of the commands on SuccessFactors at MS Teams. This means that the app will not be triggered only by literal commands -- but it will improve the understanding and accept more natural, conversational inputs, enhancing the overall flexibility and user experience of the app.

To verify if the feature is enabled, follow the below steps:

1. Go to Admin Center > AI Services Administration.
2. Review if 'Enable Assisted Microsoft Teams App Chat' is flagged.

Prerequisites and more information can be found on SAP Help Portal | Enabling AI-Assisted Microsoft Teams App Chat.

• SAP Help Portal | Commands Supported for SAP SuccessFactors App in Microsoft Teams | SAP Help Portal
• KBA 3486460 - Manage My Team Quick Action not working in MS Teams integrations | HCSM
• KBA 3581469 - Error Response in MS Teams Due to Unconfigured Quick Actions | HCSM
• KBA 3509327 - Unrecognized Commands in SAP SuccessFactors Platform in Microsoft Teams | HCSM

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