SAP Knowledge Base Article - Public

3685652 - Error Occurs When Requesting A Full Day Absence "The total absence duration is more than the planned duration of X hours. Please adjust the start and end time accordingly" - 2H 2025

Symptom

  • When requesting a full day absence, an error message is raised: "The total absence duration is more than the planned duration of X hours. Please adjust the start and end time accordingly"
  • However, recording a half-day absence or an absence over multiple days functions correctly.

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Ensure the Work Schedule has Scheduled Working Time in certain fractions and Flexible Bandwidth is configured.
  2. Verify that the Time Type has "Allow Absence Requesting Within Flextime Bandwidth" set to 'Yes'.
  3. Navigate to the WorkBench UI of the employee.
  4. Create an absence and select the Time Type.
  5. Attempt to enter a full day absence.
  6. Observe the error message: "The total absence duration is more than the planned duration of X.XXX hours. Please adjust the start and end time accordingly.".

Resolution

The issue will be fixed via patch PTCH-48708 (2H2025 P8) which is scheduled for 9th Dec 2025 in Preview and 11th Dec 2025 in Production environments.

Keywords

KI2H2025, absence error, full-day absence, part-time employees, planned duration, sickness time type, flexible bandwidth, absence requesting, time off error, SAP SuccessFactors, absence recording, absence duration error, absence submission error, time type configuration, absence within flextime, sf, ec, time off, INC16873713, TIM-54975, PTCH-48708  , KBA , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Known Error

Product

SAP SuccessFactors Employee Central 2511