3686212 - The screen appears blank when attempting to create an e-Verify case for a rehired employee - Onboarding

A blank/white screen appears when attempting to create an E-Verify case for a rehired employee in SAP SuccessFactors Onboarding.

SAP Successfactors Onboarding

1. Go to Admin Center - "Create E-Verify Case" 
2. Enter the employee ID in the "Search for New hire" field.
3. Select the employee.
4. Observe that the screen becomes blank/white.

The issue occurs because there is already an open process for the affected candidate that is still active,this prevents the creation of a new E-Verify case.

1. Access the open process for the affected candidate.
2. Navigate to "Manage Data".
3. Select "Take Action".
4. Choose "Make Correction".
5. Set the status to "Cancelled".
6. Save the changes.
7. Trigger a new E-Verify process.
8. Verify the "Create and Submit" status.
9. The new E-Verify case creates successfully without blocking errors.

3341580 - E-Verify triggered with blank screen - Onboarding

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