SAP Knowledge Base Article - Preview

3686229 - Blank screen when switching Goal Plans on Successfactors mobile app on Android version

Symptom

  • A default Goal Plan is displayed, but when attempting to switch to another Goal Plan, the app keeps loading and then displays a black screen.
  • The issue does not occur on iOS devices and is only replicable in Android version.


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Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors Mobile all versions ; SAP SuccessFactors Performance & Goals all versions

Keywords

android, sap successfactors mobile app, goal plan, black screen, loading issue, switching scorecards, transactiontoolargeexception, large image, goal plan introduction, image compression, android devices, blank screen , KBA , LOD-SF-PM-MOB , Mobile Interface , Problem

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