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SAP Knowledge Base Article - PreviewSymptom
Observe that the ticket categorization model fails to assign correct reason codes based on the hierarchy, creating mismatches between the assigned categories.
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Environment
- SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
ticket categorization, machine learning, reason code mismatch, incident category, process category, hierarchy issue, service cloud, RC1, RC2, ticket categorization model, automatic categorization, incorrect reason codes, ML model, mismatch, ML, C4C, incorrect category , KBA , LOD-CRM-ML-SRV , Machine learning for service cloud , Problem
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