SAP Knowledge Base Article - Public

3686261 - Compliance assessment started event does not support custom activities in intelligent services center (ISC)

Symptom

  • "Compliance assessment started for the candidate" does not have custom activities in Intelligent Services Center (ISC).
  • The system does not allow configuring follow-up actions for the "Compliance Assessment Started" event.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Intelligent Services Center (ISC).
  2. Select the "Compliance Assessment Started" event.
  3. Attempt to configure a custom activity or follow-up action for this event.
  4. Observe that no option is available to configure a custom activity or follow-up action for this event.

Cause

Expected behavior

Resolution

  1. The "Compliance Assessment Started" event is not exposed for external integration in Intelligent Services Center (ISC).
  2. Due to this, the system does not allow configuring follow-up actions for this event.
  3. This behavior is part of the system's expected design.

See Also

Refer to: 2818468 - Option to add/create Integration is not available in some ISC events - SuccessFactors Intelligent Services Center

Keywords

compliance assessment started, intelligent service center, isc, custom activities, follow-up actions, sap successfactors platform, external integration, event configuration, expected behavior, compliance 2.0, Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2511