SAP Knowledge Base Article - Public

3686721 - Favicon image does not load on job postings page post release.

Symptom

  • The favicon image does not load on job postings, although it works correctly on the homepage.
  • The issue was noticed shortly after the release for both Preview and production instances.
  • The issue is particular for UDM enabled instances, and can be reproduced only on Chrome and Edge but not on Firefox.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Access the external career site.
  2. Observe that the favicon image appears correctly on the homepage.
  3. Navigate to job postings or job requisitions.
  4. Notice that the favicon disappears and is replaced by a plain white rectangle.

Cause

The cause of the issue is currently under investigation.

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

Click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad

See Also

Refer to: SAP Note 2491215

Refer to: SAP Note 2361782

Keywords

favicon, job, postings, UDM, image, white, rectangle, requisition, homepage, loads, disappears. , KBA , LOD-SF-RMK-CSB-STY , Global Styling, Site Settings, Headers, Footers , Bug Filed

Product

SAP SuccessFactors Recruiting all versions