SAP Knowledge Base Article - Preview

3686730 - Contract Account Lock Deletion Fails with 500 Error in SAP Service Cloud V2

Symptom

  • When attempting to delete a Contract Account Lock from the 360 view of a Contract Account in SAP Service Cloud V2, the system throws a: 500 Internal Server Error.
  • Other integration actions such as creating or updating locks (Contract Lock, Contract Account Lock, Billing Lock) are working successfully.
  • The issue only occurs during deletion. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • Utilities for SAP Service Cloud

Keywords

contract account lock, SAP Service Cloud V2, 500 internal server error, lock deletion issue, utilities integration, expired locks, webservices activation, S4 HANA, CPI, troubleshooting lock deletion , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

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