SAP Knowledge Base Article - Public

3686909 - Incorrect manager assignment of new hire tasks for rehire with old employment candidates post MPH - SAP SuccessFactors Onboarding

Symptom

  • After completing the Manage Pending Hire (MPH) process for a rehire with old employment candidate, new manager will be replaced by previous manager in ONB2Process, if leave the new hire tasks uncompleted
  • In dashboard, it shows previous manager and the new hire tasks are also assigned to previous manager

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. leave the new hire tasks uncompleted and complete MPH
  2. new manager will be replaced by previous manager in ONB2Process,
  3. in dashboard, it shows previous manager and the new hire tasks are also assigned to previous manager

Cause

Unfortunately, it is the system behavior as of now.

Resolution

Product Engineering is working on an enhancement to improve this behavior.

This KBA will be updated accordingly once the timeline is confirmed.

See Also

Keywords

ROOE, manager assignment, NHA, new hire task, INC14231908, OBX-28595 , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Product Enhancement

Product

SAP SuccessFactors Onboarding all versions