3686942 - The "Payment Status" of expense reports is "Not Paid" in Concur Posting Document Monitor app - SAP S/4HANA Cloud Public Edition

The expense reports were successfully imported into SAP system, but the "Payment Status" is "Not Paid".

SAP S/4HANA Cloud Public Edition

1. Access the Concur Posting Document Monitor app in SAP S/4HANA Cloud Public Edition.
2. Verify the payment status of expense reports.
3. Observe that the payment status for certain expense reports remains "Not Paid".

The expense reports were imported into the SAP system, but the payments were not actually made.

ICS will only receive expense reports from the Concur system and synchronize their status. However, the payment of the employees' reimbursement forms is handled by scheduled jobs in the Finance.

To solve this issue, contact the Finance team to check when and how the payment runs are being scheduled in the system, and why these expense reports has not been selected for payment.

• Refer to: SAP S/4HANA Cloud Integration with Concur Solutions Documentation.
• Refer to: SAP Integration with Concur Solutions - Setup Guide.
• Refer to: SAP Note 2388587 - FAQ: Concur Integration.

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