Symptom
- SAC Data Analyzer is based on a live query.
- "Automatically open prompt when insight opens" is checked.
- Manual export of reports from the Data Analyzer succeeds without issues.
- Error message encountered: "Info: We couldn't log you in. Please enable third-party cookies for connection XXX."
Environment
SAP Analytics Cloud 2025.21.5
Reproducing the Issue
- Attempt to schedule a publication for an insight in SAC Data Analyzer.
- Wait for approximately 15 minutes.
- Observe that the scheduled publication fails.
- Verify that manual export from the Data Analyzer is successful.
- Confirm that scheduling publications for a story with the same table and axis does not result in failure.
Cause
This is a known bug, the fix will be included in SAC Version 2025.21.8.
It should be scheduled for deployment the week of 2025/12/08.
Note that this reflects the current state of planning and may be updated without notice.
Resolution
The fix will be included in SAC Version 2025.21.8.
Possible workaround:
- Select "Save As" in the save menu
- Uncheck "Automatically open prompt when insight opens"
- Save the insight
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
Keywords
scheduled publication failure, sac data analyzer, qrc upgrade issue, third-party cookies error, publication failure, live connection, BW/S4 HANA, error message, export success, insight publication failure , KBA , LOD-ANA-DAN , SAC Data Analyzer , Problem
SAP Knowledge Base Article - Public