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3687044 - SolrServiceRuntimeException: Timeout while waiting for async request: requestId=xxx, timeout=300000

Symptom

Solr service is unresponsive, impacting the search and index functionality. Checking in the logs, can find the error message like below:

  "level": "ERROR",
  "loggerName": "de.hybris.platform.solrfacetsearch.solr.impl.SolrCloudSearchProvider",
  "message": "Error while processing request",
  "thrown": {
    "commonElementCount": 0,
    "localizedMessage": "Timeout while waiting for async request: requestId=xxx, timeout=300,000",
    "message": "Could not reload configuration for index: name=master_toptip_Product_flop", "cause": { "localizedMessage": "Timeout while waiting for async request: requestId=xxxx, timeout=300,000", "name": "de.hybris.platform.solrfacetsearch.solr.exceptions.SolrServiceRuntimeException", "extendedStackTrace": [ { "location": "solrfacetsearchserver.jar", "version": "?", "exact": false, "class": "de.hybris.platform.solrfacetsearch.solr.impl.SolrCloudSearchProvider", "method": "waitForAsyncRequest", "file": "SolrCloudSearchProvider.java", "line": 471 }, { "location": "solrfacetsearchserver.jar", "version": "?", "exact": false, "class": "de.hybris.platform.solrfacetsearch.solr.impl.SolrCloudSearchProvider", "method": "asyncCollectionAdminCloudRequest", "file": "SolrCloudSearchProvider.java", "line": 395 },
......

The issue may happen after SAP Commerce 2211.43 and newer versions.


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Environment

  • SAP Commerce Cloud 2211.43 and higher
  • SAP Commerce 2211.43 and higher

Product

SAP Commerce Cloud 2211 ; SAP Commerce all versions

Keywords

solr timeout, solr unresponsive, async request timeout, webshop functionality issue, solr indexing, solr services restart, async timeout increase, solr error message, production environment, peak sales period, solr processing issue, timeout error , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Problem

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