SAP Knowledge Base Article - Preview

3687212 - Sales Order Approval Process Skips Automatically After Document Transfer and External ID Replication from S/4HANA

Symptom

• Sales Order approval skips automatically after document transfer from S/4HANA.  
• Approval Status changes to "Approval Not Necessary" even though approval conditions are not met.  
• Submit for Approval was not initiated. 


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Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

Approval conditions, Document transfer, S/4HANA integration, Approval framework, Finish action, bidirectional orders, approval rule evaluation, process sequence adjustment, skipped approval, Approval Status Not Necessary, Order Current Stage, Transfer Status , KBA , CEC-CRM-SO , Sales Order for SAP Sales/Service Cloud , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , Problem

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