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SAP Knowledge Base Article - PreviewSymptom
When creating an Installation Case from a Contact, the Contact field automatically changes after selecting a Registered Product, even though all details were already maintained.
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Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Account, Contact, Case, Registered Product, Related to Account, Installation Case, Master Data, Product Determination , KBA , CEC-CRM-RPD , Registered Products for SAP Sales/Service Cloud , Problem
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