Symptom
-
After a system update, upgrade, patch implementation, or configuration changes, observing
"Single Sign-On failed" error when launching ESR/ID -
The issue may be isolated to a specific system, while other systems in the landscape operate as expected.
- Error trace observed in JavaWebStart / OpenWebStart logs:
com.sap.aii.utilxi.swing.framework.personalization.persist.MuffinResourcePersistor: No muffin found - probably this is the first run after a WebStart cache refresh or the first run at all.
Thrown:
java.io.FileNotFoundException: http:/<host>:<port>/dir/ibdirCLIENT_SIDE_AutoCompleteUser_preferences.xml
at com.sun.jnlp.PersistenceServiceImpl.get(Unknown Source)
at com.sap.aii.utilxi.swing.framework.personalization.persist.MuffinResourcePersistor.getMuffinInputStream(MuffinResourcePersistor.java:..)
(..)
com.sap.aii.ib.gui.login.SplashLoginFrame: login failed
Thrown:
com.sap.aii.ib.core.login.UserAuthenticationException: Single Sign-On failed
at com.sap.aii.ib.clsif.login.EJBHomeFactory.handleAuthException(EJBHomeFactory.java:759)
(..)
at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: javax.naming.NoPermissionException: Exception during getInitialContext operation. Wrong security principal/credentials.
at com.sap.engine.services.jndi.InitialContextFactoryImpl.handleUserProblem(InitialContextFactoryImpl.java:427)
(..)
at com.sap.aii.ib.clsif.login.EJBHomeFactory.initRemoteFactory(EJBHomeFactory.java:142)
...
Caused by: com.sap.engine.services.security.exceptions.BaseLoginException: Login failed.
at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:144)
(..)
at com.sap.engine.services.cross.fca.MessageReader.run(MessageReader.java:55)
Read more...
Environment
- SAP NetWeaver 7.5
- SAP Process Integration/Orchestration 7.5
Product
SAP NetWeaver all versions
Keywords
single sign-on failed, ibdirCLIENT_SIDE_AutoCompleteUser_preferences.xml, java.io.FileNotFoundException, patch, update, upgrade, dependency, troubleshooting PI ESR logon issues, baseLoginException, login failed, wrong security principal/credentials , KBA , BC-XI-IBF-LGN , Login/Log off for ESR / IB , Problem
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