SAP Knowledge Base Article - Preview

3687549 - Principal Propagation Not Working Between Service Cloud V2 and Cloud Integration (CPI)

Symptom

  • User identity is not propagated from Service Cloud V2 to Cloud Integration (CPI).
  • CPI receives calls authenticated with a technical user instead of the business user.
  • Integration flows may fail with 401 Unauthorized or token-related errors.


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Environment

  • Cloud Integration
  • SAP Integration Suite

Product

Cloud Integration all versions ; SAP Integration Suite all versions

Keywords

principal propagation, service cloud, cpi, cloud integration, oauth saml bearer assertion, identity provider, user propagation, saml token, authentication, origin claim, sap btp , KBA , LOD-HCI-PI-RT , Integration Runtime , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

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