3687609 - Reprocess Bank Statement Items App Does Not Update ‘Promise to Pay’ Status When Status is ‘Broken’ - SAP S/4HANA Cloud Public Edition

• In the Reprocess Bank Statement Items app, the Promised State and Promised Amount columns are not updated for items that had a "Promise to Pay" but now have status "Broken" in the Process Receivables app. 
• The system shows "Not promised" as if a promise never existed, which affects collections management and causes confusion for users. 

SAP S/4HANA Cloud Public Edition

1. Open the "Reprocess Bank Statement Items" app in SAP S/4HANA Cloud Public Edition.
2. Attempt to clear payments for open items that have a promise to pay status.
3. Observe that the "Promised State" and "Promised Amount" columns are not updated and display "Not promised".
4. Verify the promise to pay status in the "Process Receivables" app, which is marked as "Broken".

Promises to pay that are in "Broken" status are not considered as active promises in downstream processing. Only promises to pay in "Open" or "In Process" status can be withdrawn or interacted with. When the status is "Broken", the system removes the link to the original promise, thus affecting the display in related applications.

This is the standard system behavior in SAP S/4HANA Cloud Public Edition.

As a workaround, use the Reprocess Bank Statement Items app to manually clear the payment for the open item, bypassing the PROM processing instruction.

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