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3687615 - Automatic renewal error: "Date CONTDURA does not exist" in service contract item renewal - SAP S/4HANA Cloud Public Edition

Symptom

Auto renewal is enabled with the renewal period set as "1 week". The end date of the service contract item is to be expired within 1 week. However, the service contract item is not renewed, with error message "Date CONTDURA does not exist" and information message "No contract items need to be renewed" found in the "Monitor Auto Renewal Logs" app. However, through checking the item-level custom date profile &1, the duration CONTDURA has already been assigned to it.


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

automatic renewal error, service contract renewal, date does not exist, monitor auto renewal logs, sap s/4hana cloud public edition, item contract renewal, auto-renewal issue, contract item duration, renewal period error, dummy changes, header-level date profile, ZCONT001 , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , Problem

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