3687615 - Automatic renewal error: "Date CONTDURA does not exist" in service contract item renewal - SAP S/4HANA Cloud Public Edition

Auto renewal is enabled with the renewal period set as "1 week". The end date of the service contract item is to be expired within 1 week. However, the service contract item is not renewed, with error message "Date CONTDURA does not exist" and information message "No contract items need to be renewed" found in the "Monitor Auto Renewal Logs" app. However, through checking the item-level custom date profile &1, the duration CONTDURA has already been assigned to it.

SAP S/4HANA Cloud Public Edition

The root cause lies in that, the required duration CONTDURA is missing in the header-level custom date profile &1 in the configuration activity "Define Date Profile for Service Transactions (ID: 104301)".

Add the duration &1 into the header-level custom date profile &2 via the configuration activity "Define Date Profile for Service Transactions (ID: 104301)".

• Refer to: Help Portal - Auto Renewal
• Refer to: KBA 3480857 - Auto-renewal error "Item &1: Date type-specific customizing is missing for recurring type &2" during service contract renewal
• Refer to: KBA 3254467 - How to configure and assign a custom date rule for service contract billing plan - SAP S/4HANA Cloud Public Edition

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