SAP Knowledge Base Article - Preview

3687743 - approval and rejection email notification behavior

Symptom

  • After the case is approved, the requester does not receive an email notification indicating that the approval process has been completed.
  • When the case is rejected, the requester does not receive an email notification informing them that their case has been denied.


Read more...

Environment

  • Approvals
  • SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

approval notification, rejection notification, email template, approval process, ESM, SAP Service Cloud, SAP Sales Cloud, multi-step approval, notification issue, template format, approveActionURI, rejectActionURI, email response , KBA , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.