SAP Knowledge Base Article - Public

3687785 - Fiscal year start date and end date values change upon refresh

Symptom

When you change the fiscal year start date or end date, the dates revert to previous value upon refresh.

Environment

SAP Sales Cloud and Service Cloud version 2

Reproducing the Issue

  1. Open Navigation Menu.
  2. Go to System settings -> Language, Region, and Currency.
  3. Navigate to fiscal periods -> Fiscal Year.
  4. Change the start date or end date.
  5. Observe that the start date is changed correctly.
  6. Click refresh.
  7. Observe that the start date or end date has reverted to previous value.

Cause

This is the current system behaviour.

Resolution

The user must click on the save button (floppy disk icon), which is to the right of the refresh button to save the changes.

Keywords

fiscal year, start date, end date, incorrect display, SAP Sales Cloud, SAP Service Cloud, Chrome, Edge, UI issue, date discrepancy, frontend error, calendar display, internationalization. , KBA , CEC-CRM-IN , Internalization for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions