SAP Knowledge Base Article - Public

3688053 - No Case overview tab in Employee work center screen Sap service cloud version 2

Symptom

  • In the employee overview screen, there is no option to view all tickets associated with a specific user.
  • The system only allows viewing the affected user but does not provide a consolidated view of all tickets for that user.

Environment

Sap Service Cloud Version 2

Reproducing the Issue

  1. Navigate to the employee overview screen.
  2. Select a specific employee.
  3. Observe that there is no option to view all tickets linked to this employee.

Cause

Functionality not available

Resolution

  1. Standard behavior.  Functionality is not currently available
  2. If there is a need for system change, post the idea in the SAP Influence Forum for evaluation by the Development team.

See Also

Refer to: SAP Note 2531827 - Functionality Currently not Available

Keywords

employee overview, ticket overview tab, sap service cloud version 2, case tab missing, ticket consolidation, adaptation mode, functionality not available, sap influence forum, case management , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Problem

Product

SAP Service Cloud Version 2 all versions