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SAP Knowledge Base Article - PreviewSymptom
- In the employee overview screen, there is no option to view all tickets associated with a specific user.
- The system only allows viewing the affected user but does not provide a consolidated view of all tickets for that user.
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Environment
Sap Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
employee overview, ticket overview tab, sap service cloud version 2, case tab missing, ticket consolidation, adaptation mode, functionality not available, sap influence forum, case management , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Problem
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