3688285 - Attachment is not mandatory in termination page even though it is set to mandatory in Manage Business Configuration<employmentInfo

Symptom

In Manage Business Configuration <employmentInfo, the 'attachment-id' field is set as mandatory. However, the asterisk indicating this does not appear when HR A terminates a user, although it does appear for HR B.

Environment

SAP SuccessFactors Employee Central

Termination
Job Information

Cause

In this scenario, the 'attachment-id' field is set to be not mandatory in 'Manage Business Configuration <jobInfo.'

HR B does not have permission to view the attribute settings in Job Information, while HR A does.

The 'attachment-id' field on the termination page is the same field configured in the Job Information element, which ultimately checks the attribute settings in Job Information.

As a result, HR B follows the mandatory settings in 'employmentInfo,' where the attachment field is mandatory on the termination page. Meanwhile, HR A follows the settings in 'jobInfo,' where the attachment field is not mandatory on the termination page.

For more information, see article 3206832 - Notes and attachment fields in termination page - Employee Central - SAP for Me

Resolution

You have two options to resolve this issue:

Set the 'attachment-id' field as mandatory in Manage Business Configuration <jobInfo.
Create an onChange rule for the 'event-reason' field in Manage Business Configuration <jobInfo to make the 'attachment-id' field mandatory. Details can be found in the 'Resolution' section of 2576913 - How to Configure Attachment Field to be Mandatory - Employee Central - SAP for Me

Keywords

asterisk, attachment-id, required, permission, termination, manage business configuration, BCUI , KBA , LOD-SF-EC-TER , Termination Details , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions