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3688388 - Error "element gv_autogate in saplbupa_dialog_search 2100 has an invalid value for row, column or length" during front office process execution

Symptom

  • An error occurs intermittently for some users during the execution of the Front Office Process (FOP) for online move-in or move-out.
    Error message: Element <element_name> in <program> <screen_number> has an invalid value for row, column or length.
  • The error is triggered when calling a BOR method (e.g., ISUPARTNER-EDIT) in one of the FOP steps.
  • The element exists in a custom screen (e.g.,SAPLZCSAP_WWMS_INTERFACES 0200) called in an earlier step of the FOP process.
  • The issue prevents proper execution of the main processes.


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Environment

SAP IS-U (Industry Solution for Utilities)
  • Front Office Process (FOP) framework
  • Online Move-In / Move-Out 
SAP CRM
  • Transaction Launcher (WebUI) integrated with IS-U
SAP ERP (ECC 6.0) with IS-U add-onS/4HANA for Utilities (where FOP and BP dialogs are still used)

Product

SAP S/4HANA all versions

Keywords

gv_autogate, saplbupa_dialog_search, FOP, move-out, bor method, isupartner-edit, screen synchronization, gui personalization, authorization , KBA , IS-U-MD-BP , Business Partner , Problem

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