3688428 - E-mail notification not received for a failed story publication task in SAP Analytics Cloud (SAC)

• If a publication fails or is partially successful, the owner of the publication does not receive external email notifications indicating the failure.
• In-app notifications are received for failed publications, but corresponding email notifications are not sent.

SAP Analytics Cloud 2025.14.12

1. Log in to SAP Analytics Cloud (SAC).
2. Create a failed publication for a story.
3. Observe that an in-app notification is received for the failed publication, but no email notification is sent.

Notification reasons under the e-mail column were not properly selected for the owner in the notification settings.

1. Navigate to System -> Administration -> Notifications -> Edit.
2. Under Notification Reason, ensure the following options are selected in the email column:
   • "Automatic task failed"
   • "Automatic task completed successfully or partially successfully"
3. Save the changes.

Please note that after adjusting the above settings, you will only receive E-mails for failed tasks. E-mails for the successfully completed tasks are not sent out and it is by design. However, you will receive an in-app notification for the successful publication tasks as well.

Refer to: Notification Reasons | SAP Help Portal 

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