SAP Knowledge Base Article - Public

3688466 - Formatting renders inconsistently across Outlook clients when custom workflow email notifications are sent

Symptom

When custom workflow email notifications are sent, the formatting renders inconsistently across Outlook clients. Recipients see significant differences in alignment and spacing:

  1. Outlook desktop application: the spacing before the table is missing, and the table contents are misaligned.
  2. Outlook web (browser): the large spacing before the table is present, and the table is correctly aligned.
  3. Outlook mobile app: the large spacing before the table is present, and the table is correctly aligned.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
  

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Configure a custom workflow email notification.
  2. Update the user information to trigger the workflow.
  3. Verify the resulting email in Outlook desktop, Outlook web (browser), and Outlook mobile — the formatting renders inconsistently across these clients.

Resolution

Product Engineering is investigating a solution.

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Workaround

No workaround is available.

See Also

Keywords

KI2H2025, INC16904295, large gap, custom email notification, document generation template, render, format, Outlook desktop, Outlook web (browser), Outlook mobile
, KBA , LOD-SF-EC-DOC , Document Generation , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , Bug Filed

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions