3688466 - Formatting renders inconsistently across Outlook clients when custom workflow email notifications are sent

When custom workflow email notifications are sent, the formatting renders inconsistently across Outlook clients. Recipients see significant differences in alignment and spacing:

1. Outlook desktop application: the spacing before the table is missing, and the table contents are misaligned.
2. Outlook web (browser): the large spacing before the table is present, and the table is correctly aligned.
3. Outlook mobile app: the large spacing before the table is present, and the table is correctly aligned.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
  

SAP SuccessFactors Employee Central

1. Configure a custom workflow email notification.
2. Update the user information to trigger the workflow.
3. Verify the resulting email in Outlook desktop, Outlook web (browser), and Outlook mobile — the formatting renders inconsistently across these clients.

Engineering team has informed that this is expected behavior of the system and It will be covered in future with Release Item ECT-266409  and PFS-31254 . Please do reach out to your CSM if you need current status of the same with above id. 

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

No workaround is available.

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs