SAP Knowledge Base Article - Public

3688492 - Form template name can't be initial error in Create Correspondence app

Symptom

While executing the new correspondence in "Create Correspondence" app, the error below is encountered in 'PDF Preview' tab.

"FIN_CORR/342 Output Management could not generate the requested PDF document.
CA-GTF-FXU-FI-AR/SAP/FI_CORRESPONDENCE_V2_&.7324730 For backend administrators: use ADT feed reader "SAP Gateway Error Log" or run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details.
See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)
CX_FI_CORRESPONDENCE Output Management could not generate the requested PDF document.
CX_FI_CORRESPONDENCE Form template name can't be initial.
CX_FI_CORR_REQUEST_ERROR Output Management could not generate the requested PDF document.
/IWBEP/CX_MGW_BUSI_EXCEPTION Could not retrieve the PDF document from the Output Management."

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the "Create Correspondence" app.
  2. Execute a new correspondence for SAP06 (Account Statement), SAP13 (Customer Statement) or SAP08 (Open Item List) etc..
  3. Attempt to preview the PDF document.
  4. Observe the error messages listed in the symptom section.

Cause

The form template maintained in the "Output Parameter Determination" app has not been determined.

Resolution

  1. Access the "Output Parameter Determination" app.
  2. Navigate to the corresponding rule and 'Form Template' determination step.
  3. Check if the form template has been maintained.
  4. If maintained, check if any columns have the value of a space or if there are additional conditions preventing the system from finding the maintained form template.

See Also

Configuration for Collections Emails

Keywords

Create Correspondence, Form Template Name, Initial, Output Parameter Determination, Account Statement, PDF Document, Preview, CX_FI_CORRESPONDENCE, CX_FI_CORR_REQUEST_ERROR, /IWBEP/CX_MGW_BUSI_EXCEPTION , KBA , FI-AR-AR-CR-2CL , Correspondence (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions