Symptom
Upon adding a new subaccount to SCC, following time out error is raised from SCC trace (ljs_trace.log / scc_core.trc).
====
20xx-xx-xx xx:xx:xx,xxx +0000#INFO#com.sap.core.connectivity.tunnel.client.sso.TrustConfigurationServiceImpl#https-jsse-nio2-8443-exec-4# #Successfully deleted IDP configuration for tunnel id 'account:///<subaccount-ID>'
20xx-xx-xx xx:xx:xx,xxx +0000#INFO#com.sap.scc#https-jsse-nio2-8443-exec-4# #Failed to sign the Cloud Connector certificate for subaccount <subaccount-ID>@cf.btp.uk-cre.scs.sap. Verify configuration and proxy settings. See 'Log and Trace Files' and in particular scc_core.trc for details. Associated entries were logged on or around 20xx-xx-xx xx:xx:xx,xxx +0000. Consult SAP note 2460641 for possible remedies.
com.sap.scc.servlets.RequestFailureExecution$InvalidConfiguration: Failed to sign the Cloud Connector certificate for subaccount <subaccount-ID>@cf.btp.uk-cre.scs.sap. Verify configuration and proxy settings. See 'Log and Trace Files' and in particular scc_core.trc for details. Associated entries were logged on or around 20xx-xx-xx xx:xx:xx,xxx +0000. Consult SAP note 2460641 for possible remedies.
at com.sap.scc.ui.SubaccountControl.createSubaccount(SubaccountControl.java:168)
at com.sap.scc.servlets.ConfigurationServlet.addAccount(ConfigurationServlet.java:1624)
at com.sap.scc.servlets.ConfigurationServlet.dispatch(ConfigurationServlet.java:257)
at com.sap.scc.servlets.ServletUtilities.service(ServletUtilities.java:66)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
Caused by: com.sap.scc.servlets.FatalSccException: Preparation of tunnel certificate for <subaccount-ID>@cf.btp.uk-cre.scs.sap account failed.
at com.sap.scc.ui.SubaccountControl.connectSubaccountToCloud(SubaccountControl.java:272)
at com.sap.scc.ui.SubaccountControl.createSubaccount(SubaccountControl.java:144)
... 40 common frames omitted
Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to connectivitycertsigning.cf.btp.uk-cre.scs.sap:443 [connectivitycertsigning.cf.btp.uk-cre.scs.sap/35.176.27.130, connectivitycertsigning.cf.btp.uk-cre.scs.sap/18.169.235.79, connectivitycertsigning.cf.btp.uk-cre.scs.sap/18.130.23.114] failed: Read timed out (local port xxxxxx to address <local-IP>, remote port 443 to address 18.130.23.114 (ec2-18-130-23-114.eu-west-2.compute.amazonaws.com))
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
Caused by: java.net.SocketTimeoutException: Read timed out (local port xxxxx to address <local-IP>, remote port 443 to address 18.130.23.114 (ec2-18-130-23-114.eu-west-2.compute.amazonaws.com))
at java.net.SocketInputStream.socketRead0(Native Method)
====
Read more...
Environment
- SAP Cloud Connector(SCC) release independent;
- SAP Busness Technology Platform(BTP).
Product
Keywords
sap cloud connector, connector, cloud connector, scc, CC, jvm, subaccount, host, region, region host, sub-account, sub account, tenant, adding, add, new subaccount, BTP, 35.176.27.130, 18.169.235.79, 18.130.23.114, ip, ip address, ip-address, ipaddress, uk-cre.scs.sap, ondemand.com, 443 , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON , Cloud to On-premise Connectivity service , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview