3688915 - Timeout error when executing an IPS Job on a connection to on-premise system through Cloud Connector

Symptom

When executing an IPS job, you verify below error in the IPS job log:

com.sap.conn.jco.JCoException: Initialization of repository destination <Cloud connector destination> failed: Opening connection to backend failed: Timed out waiting for tunnel to open for tunnelId account:///<subaccount-id>

On scc_core.trc traces from Cloud connector you verify below error:

2025-10-11 14:00:00,912 +0000#DEBUG#com.sap.core.connectivity.tunnel.client.AbstractClient#tunnel-client-11-2# #Handshake failed! Closing channel [id: 0x1ab7042a] immediately.
io.netty.channel.ConnectTimeoutException: connection timed out: us-ea-1-a1.accounts.ondemand.com/157.133.166.69:443

2025-10-11 14:00:00,914 +0000#ERROR#com.sap.core.connectivity.tunnel.client.application.ApplicationClientConnectTask#Thread-13# #Unexpected exception while establishing application tunnel connection for tunnelId: account:///<subaccount ID>
io.netty.channel.ConnectTimeoutException: connection timed out: us-ea-1-a1.accounts.ondemand.com/157.133.166.69:443

Environment

Identity Provisioning
SAP Cloud Connector

Keywords

Timeout, connection, timeoutexception, cloud connector, scc, ips, identity, provisioning, tunnel , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem

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